This Service Agreement is a master template. Each client engagement will be governed by a signed copy of this agreement (or a substantially similar version). The terms below apply unless varied in writing by both parties.

1. Parties

Service Provider: Legacy Launchpad (Pty) Ltd (Registration No.: _________________)
Address: _________________
Contact Person: Msimelelo Victor Malusi
Phone: 076 876 6612
Email: mv.malusi@legacylaunchpad.co.za

Client: _________________________ (Name / Organisation)
Registration No. (if applicable): _________________
Address: _________________
Contact Person: _________________
Email: _________________

2. Services and Deliverables

The Services to be provided are described in the attached Scope of Work (SOW) or Quotation (reference number: _________). The SOW includes:

• Description of services
• Deliverables
• Timeline / milestones
• Fee structure

In case of conflict, the SOW takes precedence over this master agreement.

3. Fees and Payment Terms

Fees are as quoted in the SOW or on our Pricing page. All fees exclude VAT (we are not yet VAT registered). Payment terms:

• For File Directory Structures and Document Roadmaps: full payment before delivery.
• For document drafting and bundles: 50% deposit before commencement, balance due on completion.
• Payment method: EFT to Legacy Launchpad bank account (details provided on invoice).
• Late payment: interest at 2% per month on overdue amounts.

4. Client's Obligations

The Client agrees to:

• Provide accurate, complete, and timely information.
• Respond to requests for feedback or approval within 5 working days (or as otherwise agreed).
• Obtain independent legal, tax, or accounting advice where necessary.
• Not use any deliverables for unlawful purposes.

5. Limitation of Liability – Critical Clause

The Service Provider’s total liability to the Client for any loss, claim, or damage arising from this agreement (whether in contract, delict, or otherwise) shall be limited to the total fees paid by the Client for the specific service giving rise to the claim.

The Service Provider shall not be liable for:

• Indirect or consequential losses.
• Loss of profit, revenue, or business opportunity.
• Penalties or fines imposed by any regulatory authority (including SARS, CIPC, DSD, PSIRA, etc.).
• Any loss arising from the Client’s failure to obtain independent professional advice.

This limitation applies even if the Service Provider has been advised of the possibility of such loss.

6. No Legal or Tax Advice

The Client acknowledges that Legacy Launchpad is not a practising attorney, accountant, or registered tax practitioner. The Client is strongly advised to seek independent professional advice for any legal, tax, or financial matters. Any reliance on information provided by Legacy Launchpad is at the Client’s own risk.

7. Intellectual Property

All templates, methodologies, file structures, roadmaps, and proprietary processes developed by Legacy Launchpad remain its property. The Client is granted a perpetual, non‑exclusive, non‑transferable licence to use the deliverables for its own internal business purposes. The Client may not resell, redistribute, or share the deliverables with third parties without prior written consent.

8. Confidentiality

Both parties agree to keep confidential any non‑public information disclosed during the engagement, including but not limited to business strategies, client lists, pricing, and personal information. This obligation survives termination of the agreement.

9. Termination

Either party may terminate this agreement for convenience by giving 14 days' written notice. Upon termination, the Client pays for all work completed up to the date of termination. Legacy Launchpad may terminate immediately if the Client fails to pay any amount due within 30 days of the due date.

10. Governing Law and Dispute Resolution

This agreement is governed by the laws of the Republic of South Africa. Any dispute shall first be referred to mediation; if unresolved, to arbitration in Johannesburg in accordance with the rules of the Arbitration Foundation of Southern Africa (AFSA).

11. Entire Agreement

This agreement (together with the SOW, Quotation, and any attached schedules) constitutes the entire understanding between the parties. No amendment is valid unless in writing and signed by both parties.

This Service Agreement is a template. Both parties should retain a signed copy for their records.